Caloundra Veterinary Surgery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21 December 2017 and subject to change.
What we collect
When you make an enquiry, as part of the process, we collect the personal information you give us. During this process, we may also collect the following information:
• your name
• contact information including email address, address and phone numbers
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• consent to use photos, video's that we have taken of you and/or your animal as a patient at Caloundra Vet, or that you have provided and consented for us to use.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about Caloundra Vet Surgery, newsletters, surveys, new products, promotions and other updates.
Controlling your personal information
When you provide us with personal information we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
How do I withdraw my consent?
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so, or if you violate our Terms of Service. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Caloundra Veterinary Surgery via our contact page, or email us at firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Caloundra Vet Surgery, Shop 1, No 6 Park Place, Caloundra Qld 4551 or email us as soon as possible at email@example.com. We will promptly correct any information found to be incorrect.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping
• To improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. To protect your personal information and prevent unauthorised access or disclosure, we take reasonable precautions and follow industry best practices to safeguard the information we collect online and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We sometimes place small data files on your computer. These are known as cookies. Most websites do this.
Cookies improve things by:
• Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
• Measuring how you use the website so we can make sure it meets your needs
These cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. We do not store any personal information in the cookies - nor do we place any cookies relating to advertising on the website.
Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data with third parties. You can get more information on the cookies that Google Analytics stores in your browser at this link.
Highlighting menus and logging onto the website
If you log into this website (to administer the content, comment on a blog, carry out a purchase etc) then we store any details that we need to on our server. To link your "session" data on our server with your browser session a small cookie is placed in your browser - containing an anonymised link to the session. As soon as you close your broswer this session cookie is deleted.
We determine that both these types of cookies are essential to the running of the website.
Third-Party Services & Links To Other Websites
Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions & Our Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org.